Throughout our history as an organization, we've had the privilege of serving and supporting many clients of all sizes and varieties. Here are a few testimonials of our dedication and experience to these clients.
After numerous frustrating experiences with other eDiscovery legal solutions firms, it was such a relief to find DupLEX (now TERIS) in Phoenix. The TERIS team is extremely professional, personable and just plain good at what they do. I have sent them a variety of challenges ranging from complicated eDiscovery jobs that require immediate turnaround to large and small scale copying/scanning jobs. In each case I have always been completely satisfied with both the results and professionalism of the staff. We are located in Santa Monica, while TERIS is located in Phoenix – yet my entire office now uses TERIS for our litigation support needs. The quality of the work and expertise of the staff far surpass any local legal solutions specialists. TERIS makes our jobs easier by being good at theirs!
TERIS has handled our copy, graphics and document management needs since we opened our law firm in 2005. At the time, we were small and our needs were limited. Right from the beginning, however, TERIS treated us like their most important customer. We have now grown to six lawyers and have needs virtually daily. No matter how big or how small the job, TERIS is fast, responsive and solves our problems. I would recommend them to any colleague.
I've used TERIS for a wide range of services, from the most basic copy jobs to complex forensic extraction. On each of the projects, I've always been impressed with high quality of their work product and their total commitment to customer service.
TERIS’ dedication to customer service saved my firm money and, more importantly, made me a superstar with the attorneys I work with and my firm as a whole. Recently my firm implemented an automated litigation program. Unfortunately, we discovered much too late that our only source for hearing transcripts does not provide Summation compatible documents. After working with Summation tech support for nearly three months without success, TERIS, specifically Kim Pruitt and Andrew Pierce, resolved all compatibility issues in a matter of a few days. Teris’ can do attitude enabled my firm to finally fully utilize its automated litigation program.
TERIS has an excellent reputation for professionalism and quality. They are a favorite with many Attorneys here at WKG. Our firm of 100 Attorneys uses TERIS exclusively for photocopy and other services (and uses them by choice and not by contractual obligations.) Their strength is in their reliability, flexibility and willingness to always go the extra mile when you need them. It's a pleasure working with TERIS and I would recommend them to anyone in need of their services.
I just have to thank you the entire TERIS team that has obviously worked so hard on our data conversion. We would be lost without you. The new subjective coding results are going to be incredibly helpful in going after a good result at trial, and I know the company will be very thankful. They’ve already mentioned that they’re sleeping better with all of us on the job, and I have to echo that particular sentiment to you folks.
You’ve all proven to be highly knowledgeable, cordial under pressure, dedicated, and truly professional, and the quality of your product and service is among the best I’ve seen in 20 years in this field. Please pass this on to everyone who has labored for this case. We now have a decent handle on a large quantity of information that will be crucial in securing assets and proving our case, and it just gets better with every delivery.
This process could have gone haywire in so many ways over the last couple of months, but your team has excelled in every category, and we are very lucky to have you here. That the fruit of your labors goes to the benefit of such a worthy cause is icing on the cake, and a rare opportunity for those of us who have been in the litigation business for a while, to feel good by giving something back.
I’m telling all of my friends, and have already sung your praises to the folks at Summation that recommended you so highly. They were right; you are very good. Thanks for that.
In all instances, my projects are completed in an extremely timely manner. The pricing is very competitive and is always discussed with me prior to placing an order. TERIS' representatives are true, knowledgeable professionals that deliver as promised. They always have an answer and put forth the extra effort to give me the best possible service.
We write to thank you for all your hard work, support and most importantly, the excellent product. Your customer service exceeded all of our expectations. We called you at all hours and you delivered whatever we needed, without question.
Your team’s service was excellent. We left a presentation of essential pictures... and the final products were far better than we had anticipated.
We look forward to working with TERIS in the future. Regardless of the outcome of our trial, we are certain that we presented the best possible case for our clients and we did this with TERIS, and for that we thank you.
My staff and I enjoy working with TERIS on our paper and e-discovery projects because we know from our experience with them that they will go the extra mile and we can count on them in a crunch. They've never let us down and they always react to our crazy, time-sensitive requests with a "yes, sure we can do it." And they do.
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